FinTech Belgium Charter
The purpose of the commitments contained in the FinTech Belgium Charter is to formalise the mindset, the methodology and the principles that drive FinTech Belgium Association.
It sets out the core values and the mission of FinTech Belgium for all its members who are required to think and act in their FinTech activities according to these guidelines.
Adherence to these values is essential. This guarantees all members of FinTech Belgium that these values are adhered to in all the actions carried out by the Association.
To federate companies that use innovative technological and economic models to provide solutions to existing and future challenges in the financial services sector and to carry significant weight in the discussions with the financial regulators, but also with all the traditional players who wish to collaborate with the FinTechs.
To become the reference and the premier platform to exchange questions and solutions related to disruptive financial technologies across all sectors: banking, insurance, investments, asset management, consultancy, payments.
- To actively and effectively promote the Belgian FinTechs in Belgium and abroad.
- To represent the sector with the public authorities, media, investors, traditional players in the financial sector, research and academic centres and regulators.
- To share experience, knowledge and information within the community.
- To maintain relationships with other associations of the digital sector in Belgium and abroad.
- To organise conference-debates, meetings, brainstorming sessions and panels on different topics related to the development of FinTechs in Belgium.
These values are fundamental elements that need to come to the fore in all the actions and behaviours of both the FinTech Belgium Association and each of its members:
- technological innovation
- client service as a priority
Each member of FinTech Belgium must conduct their activities with honesty, reliability and responsibility in respect of all the people involved in their activities. They must observe the commitments they have made.
The activities of the members must be based on technological innovation to rethink banking and financial services with the aim of making finance easier and more accessible. The members must use their creativity in every aspect of their activities, both in the design of their products and services, as well as the methods used with regards to their customers.
Each member undertakes to put transparency at the heart of their organisation and activities. The communication of their methods, their management and their products will be permanent points of attention and every effort will be directed towards maintaining this transparency.
Client service as a priority
The organisation of each member must be dedicated primarily to good customer service. This will ensure the personalisation of their relationship with customers and the advice provided to the clients.
The members shall ensure to consistently maintain a high level of competence of all staff and to place such competence entirely at the service of their activities.